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Why is Avira causing BSoD?


fuser's Avatar
Member
0 -1

Well, most of the time my new laptop works fine with little issues. It's just that recently, I decided to install Avira AntiVir on it since I heard that it was pretty good compared to most freeware virus scanners.

Note that I haven't installed any anti-virus software before, but I do have MalwareBytes installed, and I hardly use it to connect to the Internet.

During installation, it threw a BSoD at me, and after restarting, I found that Avira was installed, but it was unable to initialize anything. I had previously tried to install Avira with worse results, in one case, I wasn't even able to boot into safe mode, which made repairing it necessary.

Using nirsoft's BlueScreenView, I was able to obtain the following information:

Dump File:Mini120209-01.dmp Crash Time:12/2/2009 10:28:18 AM Bug Check String:UNEXPECTED_KERNEL_MODE_TRAP Bug Check Code:0x1000007f Parameter 1:0x00000008 Parameter 2:0x80042000 Parameter 3:0x00000000 Parameter 4:0x00000000 Caused By Driver:ntoskrnl.exe Caused By Address:ntoskrnl.exe+63f40 File Description:NT Kernel & System Product Name:Microsoft® Windows® Operating System Company:Microsoft Corporation File Version:5.1.2600.3023 (xpsp_sp2_qfe.061030-0020) Processor:32-bit

and the offending flaw is:

================================================== Filename : avipbb.sys Address In Stack : avipbb.sys+12b48 From Address : 0xa69a0000 To Address : 0xa69bc000 Size : 0x0001c000 Time Stamp : 0x49c9008b Time String : 3/24/2009 11:47:23 PM Product Name : File Description : File Version : Company : Full Path :

can anyone tell me why is avira causing this problem? I have re-downloaded the installer many times, only to have the same results.


fuser's Avatar
Member
0 -1

the problem has nothing to do with the thread in the link provided. Remember that this is a new install of Avira, not an upgrade from a previous version.

And I have removed all traces of Avira after I rebooted yesterday, prior to making my post. Does anyone else have any suggestions?


ghost's Avatar
0 0

Throw your dump log to the avira dev team. Maybe they know what's going on.


ghost's Avatar
0 0

I'm not sure, but I think it's either from a corrupt driver or bad hardware.

You could also run some hardware diagnostics. UBCD is a nice collection for computers with intel/pentium.

Reading Avira's documentation to see if your hardware/OS is supported might solve this.


korg's Avatar
Admin from hell
0 0

Avira is known for having driver conflicts with other software, I've ran into this before, Forget Avira and use another A/V like McAfee or norton, If your looking for free then use Avg.